My reminder didn't go off.

Android may restrict background apps to save battery. In Keeva, open Settings → Notifications for guidance specific to your phone, then follow the steps to check whether battery settings are blocking reminders.

My reminder arrived, but late.

Reminders may arrive after the time you set, depending on Android scheduling and power-saving settings. You can try allowing Keeva to run in the background and enabling Autostart if your phone offers it. These settings may reduce delays, but cannot guarantee on-time delivery.

How can I bring my records to a new phone?

If Android has a backup of your Keeva data, you can choose it when setting up your new phone.

To transfer a JSON backup yourself:

1. On your old phone, open Settings → Export My Data in Keeva.
2. Move the exported JSON file to your new phone.
3. Open Keeva on the new phone and choose "Restore from a backup file" during initial setup, or in Settings if Keeva is already set up. When replacing existing data, Keeva first saves a recoverable copy.

Exported files and Android's backup of Keeva do not include monthly memory photos. Phone-to-phone transfer on Android 12 or later can include those photos, depending on the transfer your phones support.

Note: Check that a backup is available before moving phones. Google deletes device backups when backup is turned off or the device is unused for 57 days.

I switched phones and my habits are gone.

If your old phone had device backup enabled, your habit database may be restored when you install Keeva from Google Play with the same Google Account. This depends on the backup and the new phone's settings.

If you have an exported JSON file, choose "Restore from a backup file" during initial setup. If Keeva already has data on the new phone, the same option is available in Settings: Keeva saves a recoverable copy of the current data before replacing it with the file.

The file has no monthly memory photos; photos already on this phone remain. Android 12 and later may copy monthly memory photos during phone-to-phone setup, but Google Drive backup does not include them. File restore needs no separate Keeva account.

Without a usable device backup or exported file, the data may not be recoverable.

Do I pay again on my new phone?

No. Keeva is a one-time purchase. Re-download is free with the same Google Account that purchased the app — Google Play recognises the purchase on that account.

My streak reset even though I completed it.

If your streak does not match your check-ins, email us the affected dates and your app version. If you recently changed timezones, mention that too. We will investigate the issue. Keeva counts days by your phone's local date, so crossing time zones or a daylight-saving change can shift a streak by one day — your check-ins are all still there.

How do I export my data?

Settings → Export My Data produces a JSON file containing your full history (habits + check-ins + notes), which you can share to Google Drive, email or another app — the choices depend on your phone. Photos are not included in this file — they stay on your device.

Does Keeva sync across devices?

v1.0 stores your data locally on your device. Cross-device syncing isn't part of v1.0. OS-level backup may help restore your habit database when enabled, subject to platform and device settings. See Settings → Your Data Safety for the full disclosure.

Will my purchase turn into a subscription?

No. The features in the version of Keeva you install when you buy it stay available under your one-time purchase; they will not be removed, restricted, or moved behind another charge. Our Terms of Service §3a makes that commitment. Section 3b also protects the pricing model of your purchase for at least three years. The §3a protection for features you already bought continues after those three years. New capabilities in later versions may be offered as separate optional purchases.

I deleted all my data — can I recover it?

Delete All Data has no in-app undo. If you exported a JSON file before deleting, choose "Restore from a backup file" on the welcome screen. If you have already set up Keeva again, you can choose the same option in Settings; Keeva saves a recoverable copy of the current data before replacing it with the file. The file does not include monthly memory photos. Without an earlier export, recovery may not be possible.

A daily habit isn't showing on some days.

Open the Habits tab and tap the habit to open Edit Habit. Under Frequency, check whether it is set to Daily rather than Weekly. Tapping a card on Today checks in; use the Habits tab to edit it. If a Daily habit still does not appear on a date when it should, email us the habit name and date so we can investigate.

Can I use Keeva offline?

Yes. Keeva works fully offline. You don't need a separate Keeva account, a login, or internet access to track or check off your habits.

Keeva makes three kinds of network call, and none of them carries your habit data:

• Usage analytics — off until you opt in (Settings → About Your Data → Usage analytics).
• Crash diagnostics — on by default, so we can fix what breaks. You can turn them off in Settings → About Your Data → Crash reporting.
• Version safety check — Keeva asks Google's Firebase Remote Config whether your version is still one we support. This check runs for everyone and cannot be turned off in Settings. It sends an installation ID, your app version, and your device language.

Your habit data never leaves your device through Keeva — see Settings → Your Data Safety for a full description, or our third-party services page for who receives what.

Can I get a refund?

Refunds for Keeva purchases follow Google Play's refund policy. If you want to keep a copy of your habit data, export it before requesting a refund (Settings → Export My Data).

Is there a widget, or an iPhone version?

Not in v1.0. Keeva is on Android only for now, and it has no home-screen widget.