Q1 — My reminder didn't go off.

Android may restrict background apps to save battery. In Keeva, open Settings → Notifications for guidance specific to your phone, then follow the steps to check whether battery settings are blocking reminders.

Q1b — My reminder arrived, but late.

Reminders may arrive after the time you set, depending on Android scheduling and power-saving settings. You can try allowing Keeva to run in the background and enabling Autostart if your phone offers it. These settings may reduce delays, but cannot guarantee on-time delivery.

Q2 — I switched phones and my habits are gone.

If your previous device had OS-level backup enabled, your habit database may restore when you reinstall Keeva from Google Play with the same Google Account. Exact restore behavior depends on your backup state and device settings. Check your device's backup settings for available restore options; these vary by device. If your previous device didn't have OS backup on, you can still bring your data over yourself: on the old device, use Keeva Settings → Export My Data to save a backup file, then on the new phone open Keeva and choose "Restore from a backup file" on the welcome screen to import it. It restores onto a fresh install — a local file, no account needed. If you never exported a copy and OS backup was off, recovery may not be possible.

Q3 — Do I pay again on my new phone?

No. Keeva is a one-time purchase. Re-download is free with the same Google Account that purchased the app — Google Play recognises the purchase on that account.

Q4 — My streak reset even though I completed it.

If your streak does not match your check-ins, email us the affected dates and your app version. If you recently changed timezones, mention that too. We will investigate the issue.

Q5 — How do I export my data?

Settings → Export My Data produces a JSON file containing your full history (habits + check-ins + notes), shareable via Files / Drive / email. Photos are not included in this file — they stay on your device.

Q6 — Does Keeva sync across devices?

v1.0 stores your data locally on your device. Cross-device syncing is planned for a future update. In the meantime, OS-level backup may help restore your habit database when enabled, subject to platform and device settings. See Settings → Your Data Safety for the full disclosure.

Q7 — Will there be a subscription later? What if you go the way of Done?

In 2023, the habit-tracking app Done moved features that longtime paying users already owned behind a new subscription. People who'd bought it once got billed again just to keep what they had.

Our Terms of Service make that move impossible for us: features available in your installed version will never be removed, restricted, or moved behind additional charge, now or later. This is a hard commitment in our Terms of Service §3a. The §3b clause additionally locks the pricing model on installed users for at least 3 years. Your one-time purchase is permanent. Future versions of Keeva may introduce optional separate purchases for new capabilities (e.g., cloud sync, AI coaching) — but never by touching what you already have.

Q8 — I deleted all my data — can I recover it?

If your device's OS-level backup was enabled AND your data was backed up before deletion, you may be able to restore through your device's backup settings, depending on the available restore options. If you had previously used Settings → Export My Data, that JSON contains your full history — to bring it back, reinstall Keeva and choose "Restore from a backup file" on the welcome screen (the in-app restore runs on a fresh install). There is no in-app undo for "Delete All Data".

Q9 — A daily habit isn't showing on some days.

First, confirm the habit is set to "Daily" rather than specific days of week (open the habit → Edit → Schedule). If it's "Daily" and still missing on certain days, that's likely a bug — email us the habit name and the date(s) it didn't show, and we'll investigate.

Q10 — Can I use Keeva offline?

Yes. Keeva works fully offline. There's no account, no login, no internet required to track or check off your habits.

Keeva makes three kinds of network call, and none of them carries your habit data:

• Usage analytics — off until you opt in (Settings → About Your Data → Anonymous usage statistics).
• Crash diagnostics — on by default, so we can fix what breaks. You can turn them off in Settings → About Your Data → Crash reporting.
• Version safety check — Keeva asks Google's Firebase Remote Config whether your version is still one we support. This check runs for everyone and cannot be turned off in Settings. It sends an installation ID, your app version, and your device language.

Your habit data never leaves your device through Keeva — see Settings → Your Data Safety for a full description, or our third-party services page for who receives what.